At 99ba Responsible Gaming —
Stay in Control, Stay Entertained

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means keeping gaming a healthy form of entertainment — where you stay in full control of your time and money. At 99ba, responsible gaming isn't just a policy; it's our core commitment.

Online gaming should be fun and enjoyable. But when someone starts playing beyond their budget, spends less time with family, or chases losses by playing more — gaming is no longer entertainment. That's when the problem begins.

99ba wants every player to stay healthy, happy, and financially secure. That's why we offer a range of responsible gaming tools on our platform, available to use at any time.

2 How to Recognise Problem Gaming

It can be hard to recognize when gaming is becoming a problem. Ask yourself these questions honestly:

• Borrowing money or dipping into savings to fund gaming is a serious warning sign.
• Staying up late to play and struggling to get to work in the morning.
• Only allocate funds to your gaming budget after covering household expenses.
• If you notice these signs, seeking help right away is the smart move.

3 Limit-Setting Tools

99ba gives you full control over your own gaming experience. Log in to the platform and set any of the following limits at any time from Account Settings:

4 Self-Exclusion Process

Self-exclusion is the step you take when you know you need some distance. At 99ba, the process is simple, quick, and fully effective.

• 1
  Log in to your account Log in to your 99ba account and go to "Account Settings" or the "Responsible Gaming" section.
• 2
  Choose your self-exclusion period Choose from 6 months, 1 year, 2 years, or 5 years. Permanent self-exclusion is also available.
• 3
  Confirm A confirmation link will be sent to your email. Once you click it, self-exclusion begins immediately.
• 4
  Opt Out of All Marketing During your self-exclusion period, you will not receive any promotional emails or notifications.
• 5
  Balance Refund Any balance in your account during self-exclusion remains available for withdrawal.

5 Minor Protection

99ba is strictly for users aged 18 and above. Keeping minors away from online gaming is one of our highest priorities.

• Age is verified at registration, and government-issued ID may be requested in suspicious cases.
• If a minor is found to have opened an account, it will be closed immediately upon discovery.
• Parents can install parental control software on their child's device.
• If you have any suspicion, contact our support team right away — we'll act quickly.
• If you share a computer or phone, always log out after each session and keep your password private.

6 Help & Support Organisations

If you're struggling with a gaming problem, you don't have to face it alone. Beyond 99ba's support team, several international organizations offer free assistance:

7 Tips for Building Healthy Gaming Habits

Responsible gaming at 99ba means more than just following limits — it means keeping gaming a positive part of your life. Build these habits:

• Set a fixed budget and time limit before you play, and stick to both.
• Never think of gaming as a way to earn money — it's entertainment.
• Avoid gaming while under the influence of alcohol or when feeling stressed.
• Take at least a 10-minute break every hour.
• Spend time with family and friends — gaming is no substitute for real social connection.
• Don't chase your losses — stepping back after a loss is always the better choice.
• Review your gaming history regularly — it's easy to find in your account.